I talked about the importance of providing proactive support (instead of having reactive support only), how you can start dealing with it today and what are the concrete action steps.
The 4th Customer Happiness meetup is scheduled for March 22nd. Three amazing speakers will share their experience with us. We will continue to develop our community in Serbia and we prepared some surprises for all of you.
Inspired by Trello New Hire Onboarding process described in this blog post and this Trello Board we created our New Hire Onboarding at Devana Technologies.
No two persons ever read the same book – Edmund Wilson Reading a book is like re-writing it for yourself – Angela Carter That is exactly the reason why Devana Technologies created the Key Takeaways blog.
Don’t ask me who’s influenced me. A lion is made up of the lambs he’s digested, and I’ve been reading all my life. – Charles de Gaulle I already shared with you how important it is for me to have an opportunity to grow in my workplace. One of the things that I am really proud of […]
Recently I found an E-book – Intercom on Customer Support. Here is the link where you can download it.
After finishing all 1-1 meetings with my team members, I scheduled our first team meeting. To be more precise, that was the first meeting of that team led by me. And it was totally unpredictable.
Thanks to all personal meetings, I realized that my team members share the same fears. That was the great starting point. However, the way they see our everyday activities was completely different. More importantly, they were not aligned around the same goal. That was the moment when I started to discuss with them a difference between groups and […]
At the very beginning of my new leadership experience, I tried to understand each team member and the current state of my team. There is a huge difference between a team and a group of individuals, so I had to understand where are my members.
Let me share a secret with you – everything starts with your clients. So we went to Tampa, Florida, to talk to our clients and figure our how to help their business grow, so we could fund our project to send a rocket to the Moon. Read more about it on our company blog.