Archives

Koja je veza između korisničkog iskustva i prijateljstva

Da biste potpuno razumeli paradoks o kome ću danas pisati, potrebno je da zamislite da imate prijatelja već 19 godina. To je porodični prijatelj i svako od vaših ukućana dobije barem jednom mesečno pismo od tog prijatelja. To nije baš prijateljsko, brižno pismo, neki bi rekli da je to ispostava računa za to prijateljstvo, no svakako možemo da računamo da četvoročlana porodica ima četiri takva pisma / interakcije mesečno. Potpuno je logično da taj prijatelj puno zna o vama (ipak je u pitanju 19 godina i mnogo interakcija, a da ne pominjemo da taj prijatelj ima konstantni uvid u vaše privatne podatke).
Read More…

  • 0

Offer full technical support to your clients with ManageWP

If you are in the WordPress world, I wrote a blog post which may be interesting for you. It explains why it is important to offer your clients the website maintenance as part of the business and how you can use ManageWP for that. You can read it at ManageWP blog. I hope you will enjoy it.

  • 0

Getting and Understanding Your Customer Feedback

I recently wrote a blog post for my friends from MVPWorkshop about the importance of being focused, how you can get the feedback from your customers and what you can actually do with that feedback in practice.

The blog post can be found here and you can check their blog page for more awesome product related posts.

  • 0

4th Customer Happiness meetup – #‎chbelgrade‬

  • 0

Great Resources on User Onboarding

User Onboarding is the process of increasing the likelihood that new users become successful when adopting your product. – useronboard.com

Here are great resources which may help you in creating / improving the user onboarding process for your product.

Read More…

  • 0

30 Days Blogging Challenge – Week One Results

As you may have noticed already, on November 1st I started a 30 days challenge – each day one blog post.

Each member of our Customer Happiness Team writes a post on her/his personal blog. Today I will share with you my key results from the first week of our team challenge.

Read More…

  • 0

E-book – Intercom on Customer Support

  • 0

Leadership – Our First Team Meeting

  • 0

Leadership – Difference Between Groups and Teams

Thanks to all personal meetings, I realized that my team members share the same fears. That was the great starting point. However, the way they see our everyday activities was completely different. More importantly, they were not aligned around the same goal.

That was the moment when I started to discuss with them a difference between groups and teams.

Read More…

  • 0
%d bloggers like this: