User Onboarding is the process of increasing the likelihood that new users become successful when adopting your product. – useronboard.com
Here are great resources which may help you in creating / improving the user onboarding process for your product.
- A Quick Guide To Successful User Onboarding for SaaS Products
- The Secret to Successful Customer Onboarding
- 8 Simple Steps To Reducing Churn With Successful User Onboarding