As you may have noticed already, on November 1st I started a 30 days challenge – each day one blog post. Each member of our Customer Happiness Team writes a post on her/his personal blog. Today I will share with you my key results from the first week of our team challenge.
Recently I found an E-book – Intercom on Customer Support. Here is the link where you can download it.
After finishing all 1-1 meetings with my team members, I scheduled our first team meeting. To be more precise, that was the first meeting of that team led by me. And it was totally unpredictable.
Thanks to all personal meetings, I realized that my team members share the same fears. That was the great starting point. However, the way they see our everyday activities was completely different. More importantly, they were not aligned around the same goal. That was the moment when I started to discuss with them a difference between groups and […]
At the very beginning of my new leadership experience, I tried to understand each team member and the current state of my team. There is a huge difference between a team and a group of individuals, so I had to understand where are my members.
Recently I got a chance to lead a team. It is definitely not the first time that I am leading a team, however each experience is unique. And I must say that each of these experiences is hard in its own way.
Let me share a secret with you – everything starts with your clients. So we went to Tampa, Florida, to talk to our clients and figure our how to help their business grow, so we could fund our project to send a rocket to the Moon. Read more about it on our company blog.
So you’ve got thousands of followers on Twitter. That’s pretty cool, congratulations! Have you considered that they’re a lot more valuable than you think? A quick look into your followers can help you make smart decisions and fuel your growth. Here is the link to my new post where you can read more about it. […]
“I help people.” “That’s really cool, are you a doctor?” “Of course not…”