Da biste potpuno razumeli paradoks o kome ću danas pisati, potrebno je da zamislite da imate prijatelja već 19 godina. To je porodični prijatelj i svako od vaših ukućana dobije barem jednom mesečno pismo od tog prijatelja. To nije baš prijateljsko, brižno pismo, neki bi rekli da je to ispostava računa za to prijateljstvo, no […]
If you are in the WordPress world, I wrote a blog post which may be interesting for you. It explains why it is important to offer your clients the website maintenance as part of the business and how you can use ManageWP for that. You can read it at ManageWP blog. I hope you will enjoy it.
I recently wrote a blog post for my friends from MVPWorkshop about the importance of being focused, how you can get the feedback from your customers and what you can actually do with that feedback in practice. The blog post can be found here and you can check their blog page for more awesome product related […]
I talked about the importance of providing proactive support (instead of having reactive support only), how you can start dealing with it today and what are the concrete action steps.
The 4th Customer Happiness meetup is scheduled for March 22nd. Three amazing speakers will share their experience with us. We will continue to develop our community in Serbia and we prepared some surprises for all of you.
User Onboarding is the process of increasing the likelihood that new users become successful when adopting your product. – useronboard.com Here are great resources which may help you in creating / improving the user onboarding process for your product.
Recently I found an E-book – Intercom on Customer Support. Here is the link where you can download it.
After finishing all 1-1 meetings with my team members, I scheduled our first team meeting. To be more precise, that was the first meeting of that team led by me. And it was totally unpredictable.
Thanks to all personal meetings, I realized that my team members share the same fears. That was the great starting point. However, the way they see our everyday activities was completely different. More importantly, they were not aligned around the same goal. That was the moment when I started to discuss with them a difference between groups and […]
At the very beginning of my new leadership experience, I tried to understand each team member and the current state of my team. There is a huge difference between a team and a group of individuals, so I had to understand where are my members.
Recently I got a chance to lead a team. It is definitely not the first time that I am leading a team, however each experience is unique. And I must say that each of these experiences is hard in its own way.
Let me share a secret with you – everything starts with your clients. So we went to Tampa, Florida, to talk to our clients and figure our how to help their business grow, so we could fund our project to send a rocket to the Moon. Read more about it on our company blog.
So you’ve got thousands of followers on Twitter. That’s pretty cool, congratulations! Have you considered that they’re a lot more valuable than you think? A quick look into your followers can help you make smart decisions and fuel your growth. Here is the link to my new post where you can read more about it. […]
“I help people.” “That’s really cool, are you a doctor?” “Of course not…”